{"id":24727,"date":"2025-02-12T10:04:28","date_gmt":"2025-02-12T10:04:28","guid":{"rendered":"https:\/\/www.kujtesa.com\/?page_id=24727"},"modified":"2025-02-12T10:07:27","modified_gmt":"2025-02-12T10:07:27","slug":"kushtet-e-vecanta-dhe-te-pergjithshme-te-perdorimit-te-sherbimeve","status":"publish","type":"page","link":"http:\/\/www.kujtesa.com\/en\/kushtet-e-vecanta-dhe-te-pergjithshme-te-perdorimit-te-sherbimeve\/","title":{"rendered":"Kushtet e ve\u00e7anta dhe t\u00eb p\u00ebrgjithshme t\u00eb p\u00ebrdorimit t\u00eb sh\u00ebrbimeve"},"content":{"rendered":"\t\t
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Kushtet e p\u00ebrgjithshme t\u00eb ofrimit t\u00eb sh\u00ebrbimeve<\/span><\/b><\/p>\n

a.      <\/span><\/span>Kjo kontrat\u00eb \u00ebsht\u00eb hartuar n\u00eb p\u00ebrputhje t\u00eb plot\u00eb me Rregulloren e ARKEP Nr.61, me num\u00ebr protokoli 005\/B\/24 p\u00ebr Kontratat, Transparenc\u00ebn, Publikimin e Informatave dhe Masave Tjera Mbrojt\u00ebse p\u00ebr P\u00ebrdoruesit Fundor\u00eb t\u00eb Sh\u00ebrbimeve t\u00eb Komunikimeve Elektronike.<\/span><\/p>\n

b.      <\/span><\/span>Kjo kontrat\u00eb hyn n\u00eb fuqi n\u00eb dit\u00ebn e n\u00ebnshkrimit t\u00eb saj dhe mbetet n\u00eb fuqi p\u00ebr periudh\u00ebn e p\u00ebrcaktuar n\u00eb k\u00ebt\u00eb kontrat\u00eb. N\u00eb rast t\u00eb ndryshimeve t\u00eb \u00e7mimeve, periudha fillestare sipas koh\u00ebzgjatjes s\u00eb kontrat\u00ebs \u00ebsht\u00eb 12 muaj dhe \u00ebsht\u00eb e obligueshme. P\u00ebrdoruesi pajtohet q\u00eb t\u00eb mos e nd\u00ebrpres\u00eb k\u00ebt\u00eb kontrat\u00eb, apo t\u00eb k\u00ebrkoj ndryshimin e sh\u00ebrbimit n\u00eb nj\u00eb pako me \u00e7mim m\u00eb t\u00eb ult\u00eb. <\/span><\/p>\n

c.      <\/span><\/span>N\u00eb rast t\u00eb nd\u00ebrprerjes s\u00eb k\u00ebsaj kontrate nga p\u00ebrdoruesi para skadimit t\u00eb afatit t\u00eb kontaktuar, ose k\u00ebrkes\u00ebs p\u00ebr t\u00eb ndryshuar pakon me \u00e7mim m\u00eb t\u00eb lir\u00eb, p\u00ebrdoruesi \u00ebsht\u00eb i detyruar t\u00eb kompensoj KUJTESA NET me pages\u00ebn mujore t\u00eb sh\u00ebrbimit p\u00ebr periudh\u00ebn e mbetur t\u00eb kontrat\u00ebs, n\u00eb p\u00ebrputhje me Rregulloren e ARKEP Nr.61, me num\u00ebr protokoli 005\/B\/24 p\u00ebr Kontratat, Transparenc\u00ebn, Publikimin e Informatave dhe Masave Tjera Mbrojt\u00ebse p\u00ebr P\u00ebrdoruesit Fundor\u00eb t\u00eb Sh\u00ebrbimeve t\u00eb Komunikimeve Elektronike, neni 12, paragrafi 1.  <\/span><\/p>\n

d.      <\/span><\/span>Gjat\u00eb koh\u00ebzgjatjes s\u00eb kontrat\u00ebs \u00e7mimi nuk ndryshon dhe \u00ebsht\u00eb i obliguesh\u00ebm, nd\u00ebrsa pas p\u00ebrfundimit t\u00eb afatit fillestar t\u00eb obliguesh\u00ebm q\u00eb \u00ebsht\u00eb 12 muaj, P\u00ebrdoruesi dhe KUJTESA NET do t\u00eb pajtohen p\u00ebr vazhdimin e afatit fillestar dhe p\u00ebr kushtet e sh\u00ebrbimit, n\u00eb p\u00ebrputhje me kushtet e p\u00ebrdorimit q\u00eb jan\u00eb pjes\u00eb p\u00ebrb\u00ebr\u00ebse e k\u00ebsaj kontrate. N\u00eb rast t\u00eb shprehjes s\u00eb vullnetit t\u00eb P\u00ebrdoruesit p\u00ebr mosvazhdim t\u00eb Kontrat\u00ebs, ai duhet t\u00eb paraqitet fizikisht n\u00eb pik\u00ebn shit\u00ebse t\u00eb Kujtesa Net ku ka lidhur p\u00ebr her\u00eb t\u00eb par\u00eb Kontrat\u00ebn dhe t\u00eb shpreh\u00eb qart\u00eb vullnetin e tij p\u00ebr mosvazhdim t\u00eb kontrat\u00ebs e gjithashtu duhet t\u00eb p\u00ebrfundoj t\u00eb gjitha obligimet financiare n\u00eb m\u00ebnyr\u00eb q\u00eb mosvazhdimi i kontrat\u00ebs t\u00eb jet\u00eb i pranuesh\u00ebm. <\/span><\/p>\n

e.      <\/span><\/span>Pas p\u00ebrfundimit t\u00eb afatit fillestar t\u00eb koh\u00ebzgjatjes s\u00eb kontrat\u00ebs, KUJTESA NET rezervon t\u00eb drejt\u00ebn p\u00ebr t\u00eb ndryshuar \u00e7mimet, duke b\u00ebr\u00eb njoftim paraprak prej 30 dit\u00ebsh, p\u00ebrmes formave zyrtare t\u00eb komunikimit si: sms, telefon, e-mail, apo edhe p\u00ebrmes njoftimit verbal n\u00eb raste specifike. <\/span><\/p>\n

f.       <\/span><\/span>P\u00ebrdoruesi pages\u00ebn e faturave n\u00eb shum\u00ebn e cekur n\u00eb kontrat\u00eb, sipas pakos, do ta b\u00ebj\u00eb sipas p\u00ebrshkrimit n\u00eb fatur\u00eb dhe nga momenti i n\u00ebnshkrimit t\u00eb k\u00ebsaj kontrate. <\/span><\/p>\n

g.      <\/span><\/span>Me n\u00ebnshkrimin e k\u00ebsaj kontrate p\u00ebrdoruesi konfirmon se informatat e paraqitura n\u00eb k\u00ebt\u00eb kontrat\u00eb, jan\u00eb t\u00eb sakta dhe i jep t\u00eb drejt\u00eb KUJTESA NET, q\u00eb k\u00ebto informata ti p\u00ebrpunoj p\u00ebr q\u00ebllime t\u00eb brendshme t\u00eb saj, n\u00eb p\u00ebrputhje me Ligjin p\u00ebr Mbrojtjen e t\u00eb Dh\u00ebnave Personale Nr.06\/L-082, t\u2019i grumbulloj dhe verifikoj k\u00ebto informata p\u00ebr p\u00ebrmbushjen e obligimeve q\u00eb dalin nga kjo kontrat\u00eb.  <\/span><\/p>\n

h.      <\/span><\/span>N\u00eb rast se P\u00ebrdoruesi \u00ebsht\u00eb n\u00eb vones\u00eb dhe nuk b\u00ebn pages\u00ebn e faturave n\u00eb koh\u00eb, at\u00ebher\u00eb sh\u00ebrbimet e ofruara do t\u2019i nd\u00ebrpriten menj\u00ebher\u00eb, nd\u00ebrsa faturimi do t\u00eb vazhdoj n\u00eb p\u00ebrputhje me periudh\u00ebn kontraktuese t\u00eb paracaktuar me k\u00ebt\u00eb kontrat\u00eb, pra p\u00ebr muajt e mbetur, deri n\u00eb p\u00ebrfundim t\u00eb saj, duke llogaritur edhe tarif\u00ebn nd\u00ebshkuese n\u00eb p\u00ebrputhje me Rregulloren e ARKEP Nr.61, me num\u00ebr protokoli 005\/B\/24 p\u00ebr Kontratat, Transparenc\u00ebn, Publikimin e Informatave dhe Masave Tjera Mbrojt\u00ebse p\u00ebr P\u00ebrdoruesit Fundor\u00eb t\u00eb Sh\u00ebrbimeve t\u00eb Komunikimeve Elektronike, neni 12, paragrafi 1.  N\u00eb rast se mospagesa \u00ebsht\u00eb m\u00eb e gjat\u00eb se 3 muaj t\u00eb Kontrat\u00ebs, at\u00ebher\u00eb P\u00ebrdoruesit do t\u2019i p\u00ebrgaditet l\u00ebnda p\u00ebr t\u2019u inicuar procedura P\u00ebrmbarimore, p\u00ebr faturat e gjeneruara dhe t\u00eb pa paguara nga P\u00ebrdoruesi.<\/span><\/p>\n

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Kushtet e Ve\u00e7anta p\u00ebr shfryt\u00ebzimin e sh\u00ebrbimit t\u00eb Internetit dhe Televizionit p\u00ebr P\u00ebrdoruesit Privat t\u00eb ofruar nga KUJTESA NET<\/span><\/b><\/p>\n

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P\u00ebrmbajtja e Kushteve t\u00eb Abonimit<\/span><\/b><\/p>\n

I.           Ofruesi i sh\u00ebrbimeve: \u201cKUJTESA NET\u201d SH.P.K.. me adres\u00eb: km 7 i magjistrales Prishtin\u00eb-Ferizaj, Preoc, 10500 Gra\u00e7anic\u00eb, Republika e Kosov\u00ebs, n\u00eb tekstin e m\u00ebtejm\u00eb referuar si KUJTESA NET, dhe,<\/span><\/p>\n

II.         P\u00ebrdoruesi i cili \u00ebsht\u00eb shfryt\u00ebzues i sh\u00ebrbimeve t\u00eb ofruara nga KUJTESA NET, me t\u00eb dh\u00ebnat e cekura n\u00eb hyrje t\u00eb kontrat\u00ebs p\u00ebr shfryt\u00ebzimin e sh\u00ebrbimeve, n\u00eb tekstin e m\u00ebtejm\u00eb referuar si P\u00cbRDORUESI.<\/span><\/p>\n

III.        P\u00ebr t\u00eb dh\u00ebnat IP t\u00eb p\u00ebrdoruesit, vlen kontrata n\u00eb versionin elektronik, e cila \u00ebsht\u00eb pjes\u00eb p\u00ebrb\u00ebr\u00ebse e k\u00ebsaj kontrate, por me t\u00eb dh\u00ebna shtes\u00eb t\u00eb llogaris\u00eb s\u00eb p\u00ebrdoruesit.<\/span><\/p>\n

IV.        P\u00ebr t\u00eb pasur qasje n\u00eb sh\u00ebrbimin e pakos p\u00ebr p\u00ebrdoruesit privat, p\u00ebrdoruesi \u00ebsht\u00eb i obliguar q\u00eb t\u00eb lidh\u00eb kontrat\u00eb me KUJTESA NET. P\u00ebr lidhjen e kontrat\u00ebs P\u00ebrdoruesi duhet t\u00eb posedoj me vete dokument identifikues valid p\u00ebr identifikimin e t\u00eb dh\u00ebnave. N\u00eb raste se n\u00eb em\u00ebr t\u00eb p\u00ebrdoruesit paraqitet personi i autorizuar i nj\u00ebjti duhet ti ket\u00eb me vete autorizimin, si dhe dokumentin identifikues p\u00ebr identifikimin e t\u00eb dh\u00ebnave. <\/span><\/p>\n

V.         N\u00eb raste se p\u00ebrdoruesi \u00ebsht\u00eb n\u00ebn mosh\u00ebn 16 vje\u00e7are at\u00ebher\u00eb kontrat\u00ebn \u00ebsht\u00eb i obliguar q\u00eb ta lidh\u00eb prindi ose kujdestari ligjor i tij, i cili me rastin e n\u00ebnshkrimit t\u00eb kontrat\u00ebs duhet t\u00eb paraqes let\u00ebrnjoftimin dhe certifikat\u00ebn familjare, ose vendimin e gjykat\u00ebs p\u00ebr kujdestari ligjore. <\/span><\/p>\n

VI.        P\u00ebrve\u00e7 k\u00ebtyre kushteve, m\u00ebnyra dhe kushtet p\u00ebr ofrimin e sh\u00ebrbimit n\u00eb fjal\u00eb, do t\u00eb udh\u00ebhiqen gjithashtu nga Ligji p\u00ebr Komunikimet Elektronike Nr. 04\/L-109, nga rregulloret e aplikueshme p\u00ebr ofrimin e sh\u00ebrbimit t\u00eb telekomunikimeve elektronike n\u00eb Kosov\u00eb, t\u00eb miratuara nga Autoriteti Rregullator i Komunikimeve Elektronike dhe Postare n\u00eb Kosov\u00eb (n\u00eb tekstin e m\u00ebtejm\u00eb referuar si \u201cARKEP\u201d), nga Rregullorja nr. 2020\/01 e miratuar nga Komisioni i Pavarur p\u00ebr Media (n\u00eb tekstin e m\u00ebtejm\u00eb referuar si KPM) nga Kontrata p\u00ebr abonim n\u00eb sh\u00ebrbimet e Internetit dhe Televizionit, oferta, shtojcat p\u00ebrkat\u00ebse, \u00e7mimet e publikuara, si edhe dokumentet e tjera t\u00eb n\u00ebnshkruara nga P\u00ebrdoruesi dhe KUJTESA NET, t\u00eb cilat, n\u00eb t\u00ebr\u00ebsi p\u00ebrb\u00ebjn\u00eb marr\u00ebveshjen nd\u00ebrmjet tyre.<\/span><\/p>\n

VII.      Me kontrat\u00eb n\u00ebnkuptojm\u00eb se \u00ebsht\u00eb arritur pajtim i plot\u00eb n\u00eb mes t\u00eb pal\u00ebve lidhur me dispozitat e k\u00ebsaj kontrate dhe do t\u00eb mbizot\u00ebroj\u00eb mbi t\u00eb gjitha ofertat, propozimet dhe marr\u00ebveshjet tjera paraprake, qoft\u00eb me shkrim apo verbale, n\u00eb mes t\u00eb pal\u00ebve duke I\u2019u p\u00ebrmbajtur tem\u00ebs n\u00eb k\u00ebt\u00eb dokument.<\/span><\/p>\n

VIII.       Kjo kontrat\u00eb \u00ebsht\u00eb e vlefshme prej dat\u00ebs s\u00eb n\u00ebnshkrimit dhe gjat\u00eb periudh\u00ebs s\u00eb shfryt\u00ebzimit t\u00eb sh\u00ebrbimeve nga KUJTESA NET dhe n\u00eb t\u00eb gjitha rastet tjera, p\u00ebrderisa P\u00cbRDORUESI ka n\u00eb pron\u00ebsi pajisje <\/span>t\u00eb KUJTESA NET (Resiver kabllor p\u00ebr CATV dhe kartel\u00eb Smart ose Resiver IP p\u00ebr OTT dhe Modem me WIFI p\u00ebr sh\u00ebrbime t\u00eb internetit<\/span>) apo lidhja e tij e instaluar \u00ebsht\u00eb aktive sikurse p\u00ebrcaktohet n\u00eb pik\u00ebn b. t\u00eb kontrat\u00ebs kryesore.<\/span><\/p>

IX.        Kontrata \u00ebsht\u00eb n\u00ebnshkruar n\u00eb dy (2) kopje, nj\u00eb (1) p\u00ebr P\u00cbRDORUESIN dhe nj\u00eb (1) p\u00ebr KUJTESA NET.<\/span><\/p>\n

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 Definicionet:<\/span><\/b><\/p>\n

\u201cMarr\u00ebveshja\u201d<\/span><\/b> do t\u00eb thot\u00eb e t\u00ebr\u00eb marr\u00ebdh\u00ebnia kontraktuese mes p\u00ebrdoruesit dhe KUJTESA NET p\u00ebr shfryt\u00ebzimin e sh\u00ebrbimit n\u00eb fjal\u00eb, e cila p\u00ebrb\u00ebhet nga kontrata baz\u00eb q\u00eb n\u00ebnshkruhet nga p\u00ebrdoruesi, shtojcat p\u00ebrkat\u00ebse, k\u00ebto kushte t\u00eb abonimit, \u00e7mimet e publikuara nga KUJTESA NET dhe dokumentet tjera p\u00ebrcjell\u00ebse. <\/span><\/p>\n

\u201cP\u00ebrfaq\u00ebsues i Autorizuar\u201d<\/span><\/b> \u00ebsht\u00eb individ q\u00eb ka t\u00eb drejt\u00eb ligjore t\u00eb veproj dhe\/ose n\u00ebnshkruaj kontrat\u00ebn n\u00eb em\u00ebr t\u00eb pal\u00ebs n\u00eb marr\u00ebveshje.<\/span><\/p>\n

\u201cData e hyrjes n\u00eb fuqi\u201d<\/b> \u00ebsht\u00eb data\/koha n\u00eb t\u00eb cil\u00ebn kontrata \u00ebsht\u00eb n\u00ebnshkruar.<\/span><\/p>\n

\u201cAktivizimi\/Data e l\u00ebshimit t\u00eb sh\u00ebrbimit\u201d<\/span><\/b> \u00ebsht\u00eb koha nga e cila p\u00ebrdoruesi ka qasje dhe mund t\u00eb p\u00ebrdor sh\u00ebrbimin dhe produktin e kontraktuara.<\/span><\/p>\n

\u201cPezullim\u201d<\/span><\/b> \u00ebsht\u00eb gjendja n\u00eb t\u00eb cil\u00ebn p\u00ebrdoruesi nuk ka qasje n\u00eb sh\u00ebrbime p\u00ebrkoh\u00ebsisht, p\u00ebrve\u00e7 n\u00ebse sh\u00ebrbimet dhe produktet e p\u00ebrzgjedhura nga P\u00ebrdoruesi jan\u00eb anuluar.<\/span><\/p>\n

\u201cAnulimi\/Terminimi\u201d<\/span><\/b> \u00ebsht\u00eb gjendja n\u00eb t\u00eb cil\u00ebn t\u00eb gjitha sh\u00ebrbimet n\u00eb t\u00eb cilat P\u00ebrdoruesi ka pasur qasje jan\u00eb anuluar dhe nuk mund t\u00eb p\u00ebrdoren pa ri \u2013 abonim.<\/span><\/p>\n

\u201cP\u00ebrdoruesi Sh\u00ebrbimeve\u201d<\/b> \u00ebsht\u00eb personi fizik i cili ka hyr\u00eb n\u00eb marr\u00ebdh\u00ebnie kontraktuale me KUJTESA NET p\u00ebr shfryt\u00ebzimin e sh\u00ebrbimeve p\u00ebrkat\u00ebse.<\/span><\/p>\n

\u201cRrjeti\u201d<\/span><\/b> \u00ebsht\u00eb hap\u00ebsira ku lidhen pajisjet, pa ose me tel, q\u00eb b\u00ebjn\u00eb t\u00eb mundur ofrimin e sh\u00ebrbimeve t\u00eb telekomunikimit.<\/span><\/p>\n

\u201cPajisjet\u201d <\/span><\/b>jan\u00eb instrumente t\u00eb nevojshme p\u00ebr nd\u00ebrmarrjen ose kryerjen e sh\u00ebrbimit. Ato mund\u00ebsojn\u00eb kryerjen e detyrave me an\u00eb t\u00eb p\u00ebrpar\u00ebsive mekanike, ose ofron mund\u00ebsin\u00eb q\u00eb nuk do t\u00eb ishte e mundshme t\u2019i ofrohej n\u00eb m\u00ebnyr\u00eb natyrore P\u00ebrdoruesit t\u00eb sh\u00ebrbimit.<\/span><\/p>\n

\u201cModemi\u201d<\/span><\/b> \u2013 \u00ebsht\u00eb pajisje qe mund\u00ebson lidhjen e kompjuter\u00ebve me rrjetin e KUJTESA NET dhe nga aty e drejton lidhjen n\u00eb internet.<\/span><\/p>\n

\u201cMarr\u00ebsi Digjital \/Set-top Box\u201d \u00ebsht\u00eb pajisje ku futet kartela smart dhe e cila lidhet me televizorin dhe me burim t\u00eb jasht\u00ebm t\u00eb sinjalit, i cili shnd\u00ebrron sinjalin digjital n\u00eb p\u00ebrmbajtje, i cili pastaj paraqitet n\u00eb televizor.<\/span><\/p>\n

\u201cKartela Smart<\/span><\/b> (Smart Card) \u00ebsht\u00eb kartel\u00eb q\u00eb futet n\u00eb marr\u00ebsin digjital dhe pa t\u00eb cil\u00ebn nuk mund t\u00eb hapen paketat me kanale televizive.<\/span><\/p>\n

\u201cInternet dhe ose Televizion\u201d<\/b> \u00ebsht\u00eb produkti i ofruar p\u00ebr me tarife mujore ose parapagim i cili p\u00ebrmban sh\u00ebrbimet e internetit dhe ose televizion digjital. <\/span><\/p>\n

\u201cShpejt\u00ebsia minimale\u201d (Shpejt\u00ebsia e garantuar<\/span><\/b>) \u2013 \u00ebsht\u00eb shpejt\u00ebsia m\u00eb e ul\u00ebt, t\u00eb cil\u00ebn e ofron ofruesi i qasjes n\u00eb internet p\u00ebr para paguesin n\u00eb p\u00ebrputhje me kontrat\u00ebn.<\/span><\/p>\n

\u201cShpejt\u00ebsia maksimale \u201c\u2013<\/span><\/b> \u00ebsht\u00eb shpejt\u00ebsia q\u00eb parapaguesi pret t\u00eb pranoj s\u00eb paku nj\u00eb pjes\u00eb t\u00eb koh\u00ebs (p.sh. s\u00eb paku nj\u00eb her\u00eb n\u00eb dit\u00eb).<\/span><\/p>\n

\u201cShpejt\u00ebsia e reklamuar\u201d<\/span><\/b> \u2013 \u00ebsht\u00eb shpejt\u00ebsia q\u00eb nj\u00eb ofrues i sh\u00ebrbimit t\u00eb qasjes n\u00eb internet e p\u00ebrdor n\u00eb komunikimet komerciale, p\u00ebrfshir\u00eb reklamimet dhe marketingun lidhur me promovimin e ofertave t\u00eb qasjes n\u00eb internet. N\u00eb rast se shpejt\u00ebsit\u00eb jan\u00eb t\u00eb p\u00ebrfshira n\u00eb nj\u00eb ofert\u00eb marketingu t\u00eb ofruesit t\u00eb qasjes n\u00eb internet, shpejt\u00ebsia e reklamuar duhet t\u00eb specifikohet n\u00eb informacionin e publikuar dhe n\u00eb kontrat\u00eb p\u00ebr secil\u00ebn ofert\u00eb.<\/span><\/p>\n

\u201cShpejt\u00ebsia e zakonshme n\u00eb dispozicion\u201d<\/span><\/b> \u00ebsht\u00eb shpejt\u00ebsia ku nj\u00eb parapages\u00eb mund t\u00eb arrij shumic\u00ebn e koh\u00ebs gjat\u00eb qasjes n\u00eb sh\u00ebrbime.<\/span><\/p>\n

\u201cProdukt\u201d<\/span><\/b> \u2013 nocion i ofrimit t\u00eb nj\u00eb apo m\u00eb shum\u00eb sh\u00ebrbimeve me parametra t\u00eb caktuara teknike dhe kushte t\u00eb ve\u00e7anta t\u00eb definuar n\u00eb nj\u00eb pako p\u00ebr nj\u00eb periudh\u00eb t\u00eb caktuar kohore\/t\u00eb pa caktuar.<\/span><\/p>\n

\u201d Kartel\u00eb abonimi\u201d<\/span><\/b> – medium me t\u00eb dh\u00ebna t\u00eb caktuara t\u00eb qasjes, produkt i specifikuar kohor\u00eb, kartela var\u00ebsisht prej produktit mund t\u00eb definohen si kartela parapagimi t\u00eb sh\u00ebrbimit.<\/span><\/p>\n


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Neni 1 – P\u00ebrgjegj\u00ebsit\u00eb e KUJTESA NET:<\/span><\/b><\/p>\n

1.1 KUJTESA NET do t\u00eb ofroj\u00eb sh\u00ebrbimet n\u00eb p\u00ebrputhje t\u00eb plot\u00eb me kontrat\u00ebn kryesore si dhe k\u00ebto kushte, p\u00ebr periudh\u00ebn e kontraktuar. <\/span><\/p>\n

1.2 \u00c7asje n\u00eb rrjetin e KUJTESA NET dhe shfryt\u00ebzimi i sh\u00ebrbimeve t\u00eb ofruara nga KUJTESA NET b\u00ebhet me q\u00ebllim t\u00eb shfryt\u00ebzimit t\u00eb sh\u00ebrbimeve dhe produkteve t\u00eb ofruara.<\/span><\/p>\n

1.3 Pas n\u00ebnshkrimit t\u00eb kontrat\u00ebs, KUJTESA NET \u00ebsht\u00eb e obliguar q\u00eb p\u00ebrdoruesit t\u2019i ofroj\u00eb sh\u00ebrbime t\u00eb kontraktuara sipas orarit t\u00eb p\u00ebrcaktuar jo m\u00eb larg se (7) dit\u00eb pune nga dita e n\u00ebnshkrimit t\u00eb k\u00ebsaj kontrate, gjat\u00eb s\u00eb cil\u00ebs koh\u00eb, do t\u00eb b\u00ebhen instalimet e nevojshme p\u00ebr ofrimin e sh\u00ebrbimeve t\u00eb telekomunikimit, duke p\u00ebrjashtuar rastet kur me pajtim t\u00eb pal\u00ebve apo k\u00ebrkes\u00eb specifike te klientit, ky afat zgjatet p\u00ebr aq sa kohe \u00ebsht\u00eb k\u00ebrkesa apo dhe n\u00eb rastet kur konfirmohet q\u00eb KUJTESA NET nuk posedon kabllim n\u00eb lokacionin e klientit.<\/span><\/p>\n

1.4 Pas instalimit t\u00eb pajisjeve n\u00eb periudh\u00ebn kohore sa \u00ebsht\u00eb kontrata valide, n\u00ebse p\u00ebrdoruesi k\u00ebrkon zhvendosjen e pik\u00ebs marr\u00ebse t\u00eb sh\u00ebrbimeve n\u00eb nj\u00eb vend tjet\u00ebr, at\u00ebher\u00eb i nj\u00ebjti do t\u00eb faturohet n\u00eb shum\u00eb prej 5 Euro me TVSH p\u00ebr zhvendosjen e pajisjeve, n\u00ebse KUJTESA NET posedon infrastruktur\u00eb n\u00eb pik\u00ebn k\u00ebrkuese nga p\u00ebrdoruesi. N\u00eb rast se KUJTESA NET nuk posedon infrastruktur\u00eb n\u00eb pik\u00ebn k\u00ebrkuese, P\u00ebrdoruesit do ti mund\u00ebsohet shk\u00ebputja e Kontrat\u00ebs, n\u00eb p\u00ebrputhje me Nenin 12, paragrafi 1.1 t\u00eb Rregullores s\u00eb ARKEP Nr.61, me num\u00ebr protokoli 005\/B\/24 p\u00ebr Kontratat, Transparenc\u00ebn, Publikimin e Informatave dhe Masave Tjera Mbrojt\u00ebse p\u00ebr P\u00ebrdoruesit Fundor\u00eb t\u00eb Sh\u00ebrbimeve t\u00eb Komunikimeve Elektronike. <\/span><\/p>\n


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Neni 2 – Cil\u00ebsia e sh\u00ebrbimit<\/span><\/b><\/p>\n

2.1 KUJTESA NET do t\u2019i ofroj\u00eb p\u00ebrdoruesit sh\u00ebrbim t\u00eb cil\u00ebsis\u00eb s\u00eb lart\u00eb, n\u00eb mir\u00ebbesim dhe n\u00eb pajtueshm\u00ebri me mund\u00ebsit\u00eb teknike dhe kushtet e pajtuara.<\/span><\/p>\n

2.2 KUJTESA NET rregullisht do t\u00eb monitoroj dhe b\u00ebj matje t\u00eb shfryt\u00ebzimit t\u00eb kapaciteteve t\u00eb rrjetit, dhe, n\u00eb segmente specifike, n\u00eb m\u00ebnyr\u00eb dinamike do t\u00eb evitoj ngarkesat eventuale. P\u00ebr segmentet ku nuk ka mund\u00ebsi t\u00eb realizohet m\u00ebnyra dinamike e shp\u00ebrndarjes se ngarkes\u00ebs, do t\u00eb aplikoj procedura t\u00eb brendshme p\u00ebr optimizim te burimeve n\u00eb k\u00ebto segmente. Aplikimi i k\u00ebtyre m\u00ebnyrave dhe procedurave t\u00eb brendshme nga do t\u00eb ndikojn\u00eb pozitivisht n\u00eb rritjen e kualitetit t\u00eb sh\u00ebrbimit. <\/span><\/p>\n

2.3 Shpejt\u00ebsia minimale, shpejt\u00ebsia e zakonshme n\u00eb dispozicion si dhe shpejt\u00ebsia maksimale e ngarkimit dhe shkarkimit do t\u00eb varen nga kapaciteti\/pako qe p\u00ebrdoruesi ka n\u00eb shfryt\u00ebzim dhe p\u00ebr t\u00eb cil\u00ebn klienti do t\u00eb njoftohet para n\u00ebnshkrimit t\u00eb kontrat\u00ebs, dhe do te variojn\u00eb si n\u00eb vijim:<\/span><\/p>\n

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Download\/Shpejt\u00ebsia e Shkarkimit<\/span><\/p>\n<\/td>\n<\/tr>\n

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Max<\/span><\/p>\n<\/td>\n

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Min(40%)<\/span><\/p>\n<\/td>\n

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Usual(70%)<\/span><\/p>\n<\/td>\n<\/tr>\n

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1000 Mbps<\/span><\/p>\n<\/td>\n

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400 Mbps<\/span><\/p>\n<\/td>\n

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700 Mbps<\/span><\/p>\n<\/td>\n<\/tr>\n

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500 Mbps<\/span><\/p>\n<\/td>\n

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200 Mbps<\/span><\/p>\n<\/td>\n

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350 Mbps<\/span><\/p>\n<\/td>\n<\/tr>\n

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350 Mbps<\/span><\/p>\n<\/td>\n

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140 Mbps<\/span><\/p>\n<\/td>\n

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245 Mbps<\/span><\/p>\n<\/td>\n<\/tr>\n

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250 Mbps<\/span><\/p>\n<\/td>\n

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100 Mbps<\/span><\/p>\n<\/td>\n

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175 Mbps<\/span><\/p>\n<\/td>\n<\/tr>\n

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150 Mbps<\/span><\/p>\n<\/td>\n

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60 Mbps<\/span><\/p>\n<\/td>\n

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105 Mbps<\/span><\/p>\n<\/td>\n<\/tr>\n

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100 Mbps<\/span><\/p>\n<\/td>\n

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40 Mbps<\/span><\/p>\n<\/td>\n

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70 Mbps<\/span><\/p>\n<\/td>\n<\/tr>\n

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70 Mbps<\/span><\/p>\n<\/td>\n

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28 Mbps<\/span><\/p>\n<\/td>\n

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49 Mbps<\/span><\/p>\n<\/td>\n<\/tr>\n

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50 Mbps<\/span><\/p>\n<\/td>\n

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20 Mbps<\/span><\/p>\n<\/td>\n

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35 Mbps<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n
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Upload\/Shpejt\u00ebsia e Ngarkimit<\/span><\/p>\n<\/td>\n<\/tr>\n

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Max<\/span><\/p>\n<\/td>\n

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Min(40%)<\/span><\/p>\n<\/td>\n

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Usual(70%)<\/span><\/p>\n<\/td>\n<\/tr>\n

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50 Mbps<\/span><\/p>\n<\/td>\n

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20 Mbps<\/span><\/p>\n<\/td>\n

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35 Mbps<\/span><\/p>\n<\/td>\n<\/tr>\n

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35 Mbps<\/span><\/p>\n<\/td>\n

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14 Mbps<\/span><\/p>\n<\/td>\n

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25 Mbps<\/span><\/p>\n<\/td>\n<\/tr>\n

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25 Mbps<\/span><\/p>\n<\/td>\n

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10 Mbps<\/span><\/p>\n<\/td>\n

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18 Mbps<\/span><\/p>\n<\/td>\n<\/tr>\n

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15 Mbps<\/span><\/p>\n<\/td>\n

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6 Mbps<\/span><\/p>\n<\/td>\n

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11 Mbps<\/span><\/p>\n<\/td>\n<\/tr>\n

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10 Mbps<\/span><\/p>\n<\/td>\n

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4 Mbps<\/span><\/p>\n<\/td>\n

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7 Mbps<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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2.4 Pranimi i shpejt\u00ebsis\u00eb s\u00eb internetit, varet nga shum\u00eb faktor\u00eb, p\u00ebrkat\u00ebsisht se sa pajisje jan\u00eb te lidhura n\u00eb pajisjen fundore t\u00eb KUJTESA NET, lokacioni i p\u00ebrdoruesit, aplikacionet e ngarkuara n\u00eb pajisjen e p\u00ebrdoruesit si dhe konfigurimi i tyre, trafik i r\u00ebnduar n\u00eb nj\u00eb lokacion etj. Rrjedhimisht, shpejt\u00ebsit\u00eb e p\u00ebrshkruara nga larte do te sigurohen deri tek pajisja e KUJTESA NET, dhe KUJTESA NET nuk mund te kontrolloj pajisjet e p\u00ebrdoruesit te cilat i nj\u00ebjti i p\u00ebrdor p\u00ebr te marr sh\u00ebrbimin.<\/span><\/p>\n

2.5 P\u00ebr sh\u00ebrbimin e Internetit or\u00ebt e pikut (peak hours) jan\u00eb duke filluar nga ora 20:00 dhe zgjasin deri ne or\u00ebn 00:00.<\/span><\/p>\n

2.6 KUJTESA NET rezervon t\u00eb drejt\u00ebn t\u00eb nd\u00ebrpres\u00eb ofrimin e sh\u00ebrbimit p\u00ebr arsye t\u00eb mir\u00ebmbajtjes, avancimit, modernizimit, apo optimizimit t\u00eb rrjetit. K\u00ebto nd\u00ebrprerje mund t\u00eb zgjasin p\u00ebr aq koh\u00eb sa do t\u00eb zgjas\u00eb kryerja e pun\u00ebve dhe do t\u00eb njoftohet ARKEP paraprakisht.<\/span><\/p>\n

2.7 KUJTESA NET do t\u00eb nd\u00ebrmarr masa t\u00eb arsyeshme t\u00eb menaxhimit t\u00eb trafikut, ne m\u00ebnyr\u00eb q\u00eb parandaloj bllokimin apo sigurin\u00eb e rrjetit, masa t\u00eb tilla do t\u00eb jen\u00eb proporcionale dhe do t\u00eb zgjasin p\u00ebr aq sa \u00ebsht\u00eb nevojshme\/domosdoshme nd\u00ebrmarrja atyre veprimeve. <\/span><\/p>\n

2.8 KUJTESA NET do te b\u00ebj\u00eb sanimin e pengesave sa m\u00eb shpejt\u00eb t\u00eb jet\u00eb e mundur teknikisht dhe n\u00eb p\u00ebrputhje me Rregulloren e ARKEP Nr.61, me num\u00ebr protokoli 005\/B\/24 p\u00ebr Kontratat, Transparenc\u00ebn, Publikimin e Informatave dhe Masave Tjera Mbrojt\u00ebse p\u00ebr P\u00ebrdoruesit Fundor\u00eb t\u00eb Sh\u00ebrbimeve t\u00eb Komunikimeve Elektronike. <\/span><\/p>\n

2.9 N\u00eb pajtim me kushtet e kontraktuara, KUJTESA NET nuk do t\u00eb jet\u00eb p\u00ebrgjegj\u00ebse p\u00ebr ndonj\u00eb nd\u00ebrprerje, ose dob\u00ebsim t\u00eb sh\u00ebrbimit t\u00eb Internetit, Televizionit Digjital, apo p\u00ebr ndonj\u00eb defekt n\u00eb rrjet, i shkaktuar nga fatkeq\u00ebsit\u00eb natyrore, apo nga ndonj\u00eb rrethan\u00eb jasht\u00eb kontrollit t\u00eb KUJTESA NET, t\u00eb cil\u00ebn nuk mund ta parashikoj\u00eb dhe parandaloj\u00eb (forca madhore). Ne rast te paraqitjes s\u00eb defekteve te m\u00ebdha ne rrjete, KUJTESA NET do t\u2019i nd\u00ebrmarr\u00eb te gjitha hapat e mundsh\u00ebm p\u00ebr riparim sa m\u00eb t\u00eb shpejt t\u00eb k\u00ebtyre defekteve, duke e respektuar Rregulloren e ARKEP Nr.61, me num\u00ebr protokoli 005\/B\/24 p\u00ebr Kontratat, Transparenc\u00ebn, Publikimin e Informatave dhe Masave Tjera Mbrojt\u00ebse p\u00ebr P\u00ebrdoruesit Fundor\u00eb t\u00eb Sh\u00ebrbimeve t\u00eb Komunikimeve Elektronike.<\/span><\/p>\n

2.10 KUJTESA NET siguron p\u00ebrmbajtjen programore p\u00ebrmes marr\u00ebveshjeve komerciale, rrjedhimisht lista e eventeve dhe kanaleve q\u00eb ritransmetohen do t\u00eb jet\u00eb dinamike dhe e ndryshueshme, n\u00eb p\u00ebrputhje me marr\u00ebveshjet me bart\u00ebsit e t\u00eb drejt\u00ebs s\u00eb p\u00ebrmbajtjes. <\/span><\/p>\n

2.11 N\u00eb rast t\u00eb ndryshimit t\u00eb kushteve t\u00eb Kontrat\u00ebs nga KUJTESA NET, P\u00ebrdoruesit do t\u2019i mund\u00ebsohet shk\u00ebputja e kontrat\u00ebs, pa kosto shtes\u00eb n\u00eb rast se nuk pajtohet me kushtet e reja, pas periudh\u00ebs njoftuese q\u00eb do ta ket\u00eb, n\u00eb p\u00ebrputhje me Nenet 10, 11 dhe 16 t\u00eb Rregullores s\u00eb ARKEP Nr.61, me num\u00ebr protokoli 005\/B\/24 p\u00ebr Kontratat, Transparenc\u00ebn, Publikimin e Informatave dhe Masave Tjera Mbrojt\u00ebse p\u00ebr P\u00ebrdoruesit Fundor\u00eb t\u00eb Sh\u00ebrbimeve t\u00eb Komunikimeve Elektronike. <\/span><\/p>\n


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Neni 3 \u2013 P\u00ebrgjegj\u00ebsia e p\u00ebrdoruesit <\/span><\/b><\/p>\n

3.1 P\u00ebrdoruesi \u00ebsht\u00eb i obliguar t\u00eb p\u00ebrdor\u00eb sh\u00ebrbimet e kontraktuara, p\u00ebrkat\u00ebsisht e internet dhe televizionit digjital n\u00eb pajtim t\u00eb plot\u00eb m\u00eb marr\u00ebveshjen n\u00eb fjal\u00eb.<\/span><\/p>\n

3.2 P\u00ebrdoruesit i ndalohet keqp\u00ebrdorimi i sh\u00ebrbimit, gjegj\u00ebsisht, p\u00ebrdoruesi \u00ebsht\u00eb i obliguar t\u00eb p\u00ebrdor sh\u00ebrbimet n\u00eb p\u00ebrputhje me marr\u00ebveshjen dhe ligjet n\u00eb fuqi, p\u00ebrndryshe KUJTESA NET rezervon t\u00eb drejt\u00ebn t\u00eb bashk\u00ebpunoj me organet kompetente t\u00eb rendit dhe ligjit dhe, var\u00ebsisht nga shkalla e keqp\u00ebrdorimit ka t\u00eb drejt\u00eb t\u00eb marr\u00eb k\u00ebto masa:<\/span><\/p>\n

i.           T\u2019ia t\u00ebrheq\u00eb v\u00ebrejtjen P\u00ebrdoruesit q\u00eb t\u00eb shfryt\u00ebzoj\u00eb sh\u00ebrbimin n\u00eb pajtueshm\u00ebri me Marr\u00ebveshjen;<\/span><\/p>\n

ii.          T\u00eb pezulloj apo anuloj\u00eb automatikisht sh\u00ebrbimin e dh\u00ebn\u00eb nga KUJTESA NET pa kurrfar\u00eb p\u00ebrgjegj\u00ebsie p\u00ebr kompensim ndaj P\u00ebrdoruesit dhe si rezultat t\u00eb k\u00ebrkoj\u00eb kompensim d\u00ebmesh t\u00eb p\u00ebsuara nga keqp\u00ebrdorimi, b\u00ebr\u00eb nga P\u00ebrdoruesi.<\/span><\/p>\n

3.3 N\u00eb rast se KUJTESA NET e anulon kontrat\u00ebn me P\u00ebrdoruesin p\u00ebr arsye t\u00eb cekura m\u00eb sip\u00ebr, ky i fundit \u00ebsht\u00eb p\u00ebrgjegj\u00ebs t\u2019i kryej\u00eb t\u00eb gjitha obligimet financiare t\u00eb mbetura ndaj KUJTESA NET.<\/span><\/p>\n

3.4 P\u00ebrdoruesi nuk lejohet t\u00eb p\u00ebrdor ose lejoj p\u00ebrdorimin e sh\u00ebrbimeve p\u00ebr ndonj\u00eb q\u00ebllim t\u00eb ndaluar, t\u00eb pahijsh\u00ebm, t\u00eb paligjsh\u00ebm, t\u00eb d\u00ebmsh\u00ebm, t\u00eb paautorizuar, diskreditues ose mashtrues ose t\u00eb shkaktoj ndonj\u00eb l\u00ebndim, ofendim ose ngacmim. <\/span><\/p>\n

3.5 P\u00ebrdoruesi nuk lejohet t\u00eb p\u00ebrdor ose lejoj p\u00ebrdorimin e sh\u00ebrbimeve, q\u00eb do t\u00eb shkaktojn\u00eb mosfunksionimin e rregullt t\u00eb rrjetit ose kualitetin e sh\u00ebrbimeve, dob\u00ebsimin apo nd\u00ebrprerjen apo nd\u00ebrhyrjen n\u00eb integritetin ose sigurin\u00eb e cilido rrjet apo sistem t\u00eb telekomunikimit.<\/span><\/p>\n

3.6 P\u00ebrdoruesi pajtohet me instruksionet ose k\u00ebrkesat e KUJTESA NET dhe\/ose autoritetit t\u00eb autorizuar, posa\u00e7\u00ebrisht m\u00ebnyr\u00ebs s\u00eb p\u00ebrdorimit t\u00eb sh\u00ebrbimit dhe n\u00eb lidhje me hetimin e ndonj\u00eb vepre t\u00eb ndaluar.<\/span><\/p>\n

3.7 P\u00ebrdoruesi nuk lejohet t\u00eb rishes asnj\u00eb produkt ose sh\u00ebrbim t\u00eb dh\u00ebn\u00eb nga KUJTESA NET p\u00ebrve\u00e7 n\u00eb raste kur ka pajtim me shkrim me marr\u00ebveshje t\u00eb ndar\u00eb me KUJTESA NET. P\u00ebrdorimi i produkteve dhe sh\u00ebrbimeve t\u00eb KUJTESA NET \u00ebsht\u00eb qartazi i limituar p\u00ebr p\u00ebrdoruesin, emri i t\u00eb cilit paraqitet n\u00eb kontrat\u00eb. P\u00ebrfitimet, t\u00eb drejtat dhe obligimet t\u00eb pranuara me k\u00ebt\u00eb marr\u00ebveshje nga p\u00ebrdoruesi nuk mund t\u00eb transferohen tek pala e tret\u00eb pa miratim me shkrim nga KUJTESA NET.<\/span><\/p>\n

3.8 P\u00ebrdoruesi \u00ebsht\u00eb i obliguar t\u00eb paguaj t\u00eb gjitha pagesat dhe detyrimet n\u00eb p\u00ebrputhje me marr\u00ebveshjen.<\/span><\/p>\n

3.9 P\u00ebrdoruesi duhet menj\u00ebher\u00eb t\u00eb lajm\u00ebroj KUJTESA NET n\u00eb lidhje me problemet eventuale me sh\u00ebrbimet ose produktet q\u00eb \u00ebsht\u00eb duke i p\u00ebrdorur.<\/span><\/p>\n

3.10 P\u00ebrdoruesi duhet t\u00eb ofroj sh\u00ebnime personale t\u00eb sakta kur ato k\u00ebrkohen. P\u00ebr \u00e7do ndryshim t\u00eb k\u00ebtyre informacioneve p\u00ebrdoruesi duhet ta njoftoj KUJTESA NET brenda tre (3) dit\u00ebve nga dita e ndryshimit.<\/span><\/p>\n

3.11 P\u00ebrdoruesi obligohet q\u00eb pal\u00ebve t\u00eb treta mos ti lejoj\u00eb qasje n\u00eb em\u00ebr t\u00eb tije apo ti lejoj\u00eb keqp\u00ebrdorimin e informatave p\u00ebr \u00e7asje n\u00eb sistem, konform kushteve t\u00eb k\u00ebsaj kontrate.   <\/span><\/p>\n


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Neni 4 – \u00c7mimet \/ Tarifat \/ M\u00ebnyra e Faturimit dhe pagesave<\/span><\/b><\/p>\n

4.1 \u00c7mimet\/tarifat dhe modalitet e aplikacioneve do t\u00eb p\u00ebrfshihen n\u00eb shtojcat p\u00ebrkat\u00ebse, broshurat ose n\u00eb web faqen zyrtare t\u00eb KUJTESA NET www.kujtesa.com. <\/span><\/p>\n

4.2 KUJTESA NET do t\u00eb faturoj\u00eb pagesat n\u00eb Euro dhe p\u00ebrdoruesi mund ta kryej detyrimin n\u00eb euro, t\u00eb gjitha \u00e7mimet jan\u00eb n\u00eb shum\u00eb bruto duke p\u00ebrfshir\u00eb edhe tatimin n\u00eb vler\u00ebn e shtuar (TVSH), p\u00ebrve\u00e7 p\u00ebr autoritet e liruara n\u00eb baz\u00eb t\u00eb ligjeve n\u00eb fuqi n\u00eb Kosov\u00ebs, detyrime shtes\u00eb, provizioni bankar, t\u00eb cilat duhet t\u00eb paguhen nga p\u00ebrdoruesi. <\/span><\/p>\n

4.3 P\u00ebrdoruesi do t\u00eb paguaj\u00eb p\u00ebr parapagimin e sh\u00ebrbimit kartel\u00ebn e abonimit, e cila p\u00ebrmban koh\u00ebzgjatjen e parapagimit, koh\u00ebzgjatja llogaritet nga momenti i aktivizimit t\u00eb par\u00eb t\u00eb kartel\u00ebs. p\u00ebrdoruesi duhet ta shfryt\u00ebzoj\u00eb kartel\u00ebn e abonimit brenda afatit t\u00eb vlefshm\u00ebris\u00eb s\u00eb kartel\u00ebs.<\/span><\/p>\n

4.4 N\u00eb rastet kur p\u00ebrdoruesi pasi q\u00eb ka b\u00ebr\u00eb parapagimin, k\u00ebrkon ta shk\u00ebpus sh\u00ebrbimin ende pa kaluar periudha e kontraktuar p\u00ebr parapagim, KUJTESA NET do t\u00eb shfryt\u00ebzoj t\u00eb drejt\u00ebn e saj, p\u00ebr t\u00eb mbajtur shum\u00ebn e parapaguar sipas Nenit 12, paragrafi 1 t\u00eb Rregullores s\u00eb ARKEP Nr.61, me num\u00ebr protokoli 005\/B\/24 p\u00ebr Kontratat, Transparenc\u00ebn, Publikimin e Informatave dhe Masave Tjera Mbrojt\u00ebse p\u00ebr P\u00ebrdoruesit Fundor\u00eb t\u00eb Sh\u00ebrbimeve t\u00eb Komunikimeve Elektronike. <\/span><\/p>\n

4.5 P\u00ebrdoruesi do t\u00eb pranoj\u00eb fatur\u00ebn (at) nga KUJTESA NET n\u00eb baza mujore, nd\u00ebrsa p\u00ebrdoruesi duhet t\u00eb paguaj fatur\u00ebn n\u00eb afatin e caktuar n\u00eb fatur\u00eb. P\u00ebrdoruesi mund t\u2019i paguaj faturat n\u00eb pikat shit\u00ebse t\u00eb KUJTESA NET, p\u00ebrmes bank\u00ebs, n\u00eb pikat e autorizuara (Distributor), ose n\u00ebp\u00ebrmjet sistemit e-commerce. <\/span><\/p>\n

4.6 Faturat p\u00ebr sh\u00ebrbimin e ofruar nga KUJTESA NET, p\u00ebrdoruesi do t\u00eb ket\u00eb mund\u00ebsi q\u00eb t\u2019i pranoj n\u00eb disa forma te ndryshme: post\u00ebs fizike, post\u00ebs elektronike dhe n\u00ebp\u00ebrmjet aplikacionit\/aplikacioneve q\u00eb jan\u00eb n\u00eb p\u00ebrdorim p\u00ebr p\u00ebrdoruesin. <\/span><\/p>\n

4.7 Pas p\u00ebrfundimit t\u00eb periudh\u00ebs kontraktuese, KUJTESA NET do ta analizoj gjendjen e p\u00ebrdoruesit dhe p\u00ebr pjes\u00ebn e detyrimeve t\u00eb pa paguara, KUJTESA NET do t\u00eb l\u00ebshoj fatur\u00ebn p\u00ebrmbledh\u00ebse p\u00ebr muajt t\u00eb pa \u2013 paguar sipas kontrat\u00ebs. <\/span><\/p>\n

4.8 N\u00eb raste t\u00eb mos pages\u00ebs s\u00eb fatur\u00ebs nga ana e p\u00ebrdoruesit, KUJTESA NET mund t\u00eb aplikoj masat si n\u00eb vijim: <\/span><\/p>\n

– njoftim p\u00ebrmes email, – njoftim p\u00ebrmes SMS, – thirrje nga KUJTESA NET, – deaktivizim i sh\u00ebrbimit dhe d\u00ebrgim i l\u00ebnd\u00ebs p\u00ebr p\u00ebrmbushjen e detyrimeve ndaj KUJTESA NET tek p\u00ebrmbaruesit privat apo n\u00eb gjykata kompetente, n\u00eb raste t\u00eb k\u00ebtilla do t\u00eb aplikohen kamat\u00eb vonesat konform ligjeve n\u00eb fuqi n\u00eb Republik\u00ebn e Kosov\u00ebs. <\/span><\/p>\n


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Neni 5 – Hyrja n\u00eb fuqi, koh\u00ebzgjatja dhe nd\u00ebrprerja e marr\u00ebveshjes <\/span><\/b><\/p>\n

5.1 Marr\u00ebveshja p\u00ebr sh\u00ebrbimet e kontraktuara do t\u00eb hyn n\u00eb fuqi n\u00eb dit\u00ebn e n\u00ebnshkrimit t\u00eb saj dhe do t\u00eb mbetet n\u00eb fuqi p\u00ebr periudh\u00ebn e kontraktuar, me mund\u00ebsi vazhdimi pas konfirmimit paraprak nga ana e pal\u00ebve.  <\/span><\/p>\n

5.2 N\u00eb rast t\u00eb nd\u00ebrprerjes s\u00eb k\u00ebsaj kontrate nga p\u00ebrdoruesi para skadimit t\u00eb afatit t\u00eb kontraktuar, at\u00ebher\u00eb p\u00ebrdoruesi \u00ebsht\u00eb i detyruar ta kompensoj\u00eb KUJTESA NET n\u00eb vler\u00ebn e muajve t\u00eb mbetur t\u00eb p\u00ebrcaktuar n\u00eb kontrat\u00ebn kryesore. <\/span><\/p>\n

5.3 N\u00eb rast t\u00eb nd\u00ebrprerjes t\u00eb k\u00ebsaj marr\u00ebveshjeje, para kalimit t\u00eb periudh\u00ebs detyruese prej 12 muajsh, p\u00ebrdoruesi \u00ebsht\u00eb i detyruar t\u00eb paguaj\u00eb pjes\u00ebn e obligimeve ndaj KUJTESA NET, p\u00ebr muajt e mbetur brenda afateve t\u00eb p\u00ebrcaktuara, n\u00eb t\u00eb kund\u00ebrt\u00ebn, KUJTESA NET do t\u00eb filloj\u00eb procedurat ligjore p\u00ebr kompensimin e d\u00ebmeve apo inkasimin e borxhit q\u00eb i \u00ebsht\u00eb shkaktuar nga p\u00ebrdoruesi. <\/span><\/p>\n

5.4 KUJTESA NET rezervon t\u00eb drejt\u00ebn e nd\u00ebrprerjes s\u00eb sh\u00ebrbimit n\u00eb rast t\u00eb shkeljes nga p\u00ebrdoruesi t\u00eb kushteve t\u00eb kontraktuara. N\u00eb rast t\u00eb shkeljeve t\u00eb r\u00ebnda, KUJTESA NET rezervon t\u00eb drejt\u00ebn t\u00eb marr masa ligjore kund\u00ebr p\u00ebrdoruesit sipas ligjeve n\u00eb fuqi.<\/span><\/p>\n

5.5 P\u00ebrdoruesi do t\u00eb informohet me koh\u00eb p\u00ebr t\u00eb gjitha ndryshimet e propozuara n\u00eb kushtet e marr\u00ebveshjes jo m\u00eb von\u00eb se tridhjet\u00eb (30) dit\u00eb para hyrjes n\u00eb fuqi t\u00eb k\u00ebtyre ndryshimeve. N\u00eb rast t\u00eb mospajtimit t\u00eb ndryshimit t\u00eb kushteve t\u00eb marr\u00ebveshjes, p\u00ebrdoruesi ka te drejt\u00eb t\u00eb shk\u00ebpus\u00eb kontrat\u00ebn pa u nd\u00ebshkuar,<\/span> brenda dy (2) muajve pas njoftimit t\u00eb till\u00eb, n\u00eb p\u00ebrputhje me Nenin 10 paragrafi 2 t\u00eb Rregullores s\u00eb ARKEP Nr.61, me num\u00ebr protokoli 005\/B\/24 p\u00ebr Kontratat, Transparenc\u00ebn, Publikimin e Informatave dhe Masave Tjera Mbrojt\u00ebse p\u00ebr P\u00ebrdoruesit Fundor\u00eb t\u00eb Sh\u00ebrbimeve t\u00eb Komunikimeve Elektronike.<\/span><\/p>\n

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Neni 6 \u2013 Pajisjet dhe facilitetet e rrjet\u00ebs:<\/span><\/b><\/p>\n

 Pajisjet p\u00ebr ofrimin e sh\u00ebrbimit te internetit:<\/span><\/p>\n

6.1 Pajisjet q\u00eb instalohen te p\u00ebrdoruesi jan\u00eb pron\u00eb e patjet\u00ebrsueshme e KUJTESA NET dhe p\u00ebrdoruesit i ipen n\u00eb shfryt\u00ebzim gjat\u00eb koh\u00ebzgjatjes s\u00eb marr\u00ebveshjes, n\u00eb rast t\u00eb nd\u00ebrprerjes s\u00eb kontrat\u00ebs, p\u00ebrdoruesi \u00ebsht\u00eb i obliguar q\u00eb t\u2019i kthej\u00eb n\u00eb gjendje t\u00eb rregullt pune jo m\u00eb larg se 5 dit\u00eb nga dita e shk\u00ebputjes apo nd\u00ebrprerjes.<\/span><\/p>\n

6.2 N\u00eb rast t\u00eb shk\u00ebputjes s\u00eb kontrat\u00ebs n\u00eb m\u00ebnyr\u00eb t\u00eb nj\u00ebanshme nga P\u00ebrdoruesi, para skadimit t\u00eb periudh\u00ebs obliguese, at\u00ebher\u00eb P\u00ebrdoruesi do t\u00eb obligohet t\u00eb paguaj shum\u00ebn prej 85 \u20ac, p\u00ebr instalimin e pajisjeve, t\u00eb cilat i jan\u00eb instaluar n\u00eb adres\u00ebn e tij, me rastin e lidhjes s\u00eb kontrat\u00ebs. Kjo shum\u00eb nuk faturohet n\u00eb momentin e lidhjes s\u00eb kontrat\u00ebs, p\u00ebr t\u00eb mos e ngarkuar P\u00ebrdoruesin me shpenzime, por \u00ebsht\u00eb e drejt\u00eb e Kujtesa Net q\u00eb t\u00eb shpaguaj shfryt\u00ebzimin e tyre dhe t\u00eb k\u00ebrkoj shum\u00ebn prej 85 \u20ac.<\/span><\/p>\n

Nd\u00ebrsa, p\u00ebr pajisjet modem dhe resiver, \u00e7mimet jan\u00eb: a) p\u00ebr Modem \u2013 55 \u20ac dhe p\u00ebr Resiver \u2013 50 \u20ac. <\/span><\/p>\n

6.3 P\u00ebr \u00e7far\u00ebdo defekti t\u00eb pajisjeve, p\u00ebrdoruesi \u00ebsht\u00eb i obliguar q\u00eb t\u00eb paraqitet n\u00eb numrat kujdestar\u00eb t\u00eb nj\u00ebsis\u00eb s\u00eb kujdesit ndaj p\u00ebrdoruesve t\u00eb cekur n\u00eb nenin 11 t\u00eb k\u00ebsaj kontrate.<\/span><\/p>\n

6.4 P\u00ebrdoruesi \u00ebsht\u00eb i obliguar q\u00eb t\u00eb p\u00ebrdor\u00eb dhe mir\u00ebmbaj\u00eb pajisjet sipas udh\u00ebzimeve t\u00eb prodhuesit t\u00eb tij, si edhe atyre t\u00eb dh\u00ebna nga KUJTESA NET.<\/span><\/p>\n

6.5 KUJTESA NET nuk mban p\u00ebrgjegj\u00ebsi p\u00ebr prishjen e pajisjeve si rezultat i pakujdesis\u00eb, apo mosdijes s\u00eb p\u00ebrdoruesit.<\/span><\/p>\n

6.6 N\u00eb rast se p\u00ebrdoruesi nuk u p\u00ebrmbahet rregullave p\u00ebr p\u00ebrdorimin e pajisjeve dhe si rezultat i veprimeve t\u00eb tij\/saj jan\u00eb t\u00eb pap\u00ebrdorsh\u00ebm, at\u00ebher\u00eb p\u00ebrdoruesi duhet t\u00eb paguaj\u00eb p\u00ebr p\u00ebrdorimin e pajisjes s\u00eb re, sipas \u00e7mimit t\u00eb tregut p\u00ebr pajisjen e d\u00ebmtuar.<\/span><\/p>\n

6.7 N\u00eb rast t\u00eb vjedhjes s\u00eb pajisjeve, p\u00ebrdoruesi \u00ebsht\u00eb i obliguar q\u00eb t\u00eb sjell\u00eb raportin nga Policia e Kosov\u00ebs, n\u00eb m\u00ebnyr\u00eb q\u00eb t\u00eb marr\u00eb pajisjet e reja. N\u00eb rast se p\u00ebrdoruesi nuk mund ta siguroj\u00eb k\u00ebt\u00eb raport, at\u00ebher\u00eb duhet t\u00eb paguaj\u00eb p\u00ebr p\u00ebrdorimin e t\u00eb rejave.  <\/span><\/p>\n

6.8 P\u00ebrdoruesi \u00ebsht\u00eb p\u00ebrgjegj\u00ebs p\u00ebr sigurin\u00eb e kompjuterit t\u00eb tij, harduerit dhe softuerit apo pajisje te tjera ne p\u00ebrdorim, duke p\u00ebrfshir\u00eb dhe t\u00eb dh\u00ebnat e tij. KUJTESA NET nuk mir\u00ebmban kompjuterin dhe LAN \u2013in e p\u00ebrdoruesit dhe nuk mban kurrfar\u00eb p\u00ebrgjegj\u00ebsie p\u00ebr d\u00ebmtimin, apo humbjen e k\u00ebtyre t\u00eb dh\u00ebnave, si rezultat i p\u00ebrdorimit t\u00eb sh\u00ebrbimit.<\/span><\/p>\n

6.9 Duke i njoftuar paraprakisht p\u00ebrdoruesit, KUJTESA NET rezervon t\u00eb drejt\u00ebn q\u00eb t\u2019i nd\u00ebrroj pajisjet t\u00eb cil\u00ebt jan\u00eb n\u00eb shfryt\u00ebzim t\u00eb p\u00ebrdoruesit, me q\u00ebllim t\u00eb mir\u00ebmbajtjes, avancimit, modernizimit, apo optimizimit t\u00eb rrjetit. Pajisjet mbesin n\u00eb pron\u00ebsi t\u00eb KUJTESA NET.<\/span><\/p>\n

6.10 T\u00eb gjitha pajisjet q\u00eb p\u00ebrdoren nga p\u00ebrdoruesit duhet t\u2019i p\u00ebrshtaten standardeve dhe specifikave teknike t\u00eb aprovuara nga ARKEP dhe t\u00eb implementuara nga KUJTESA NET.<\/span><\/p>\n

6.11 N\u00eb raste t\u00eb moskthimit t\u00eb pajisjeve\/ d\u00ebmtimit t\u00eb nj\u00ebjtave apo mos arritjes s\u00eb marrjes s\u00eb raportit policor n\u00eb raste t\u00eb vjedhjes, nga ana e p\u00ebrdoruesit pas p\u00ebrfundimit t\u00eb marr\u00ebveshjes apo shk\u00ebputjes t\u00eb s\u00eb nj\u00ebjt\u00ebs n\u00eb afat prej 3 dit\u00ebve, KUJTESA NET do t\u00eb l\u00ebshoj\u00eb fatur\u00eb p\u00ebr pajisjet sipas \u00e7mimeve t\u00eb tregut dhe do t\u00eb k\u00ebrkoj\u00eb pages\u00ebn e fatur\u00ebs. N\u00eb rast t\u00eb mos pages\u00ebs s\u00eb fatur\u00ebs KUJTESA NET do t\u00eb inicoj procedur\u00eb p\u00ebrmbarimore p\u00ebr fatur\u00ebn n\u00eb fjal\u00eb. <\/span><\/p>\n


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Neni 7 -Pajisjet p\u00ebr ofrimin e sh\u00ebrbimit t\u00eb Televizionit Digjital<\/span><\/b><\/p>\n

71 Marr\u00ebsi digjital dhe kartela smart jan\u00eb pron\u00eb e KUJTESA NET.<\/span><\/p>\n

7.2 P\u00ebrdoruesi \u00ebsht\u00eb i obliguar q\u00eb t\u2019i p\u00ebrdor\u00eb dhe mir\u00ebmbaj\u00eb pajisjet sipas udh\u00ebzimeve t\u00eb prodhuesit t\u00eb pajisjeve, si edhe t\u00eb atyre t\u00eb dh\u00ebna nga KUJTESA NET p\u00ebr \u00e7far\u00ebdo defekti pajisjesh, t\u00eb caktuara nga kompania kontraktuese, p\u00ebrdoruesi \u00ebsht\u00eb i obliguar q\u00eb t\u00eb paraqitet n\u00eb nj\u00ebr\u00ebn prej pikave t\u00eb shitjes s\u00eb KUJTESA NET.<\/span><\/p>\n

7.3 P\u00ebrdoruesi \u00ebsht\u00eb p\u00ebrgjegj\u00ebs p\u00ebr \u00e7do dhe t\u00eb gjith\u00eb rrjetin elektrik t\u00eb furnizimit me energji t\u00eb lidhur me pajisjet q\u00eb ofron sh\u00ebrbimin. P\u00ebrdoruesi nuk do ta b\u00ebj\u00eb, KUJTESA NET p\u00ebrgjegj\u00ebs p\u00ebr \u00e7do dhe t\u00eb gjitha defektet dhe \/ ose d\u00ebmet q\u00eb rezultojn\u00eb nga energjia elektrike me te cil\u00ebn esh\u00ebt e lidhur pajisja e sh\u00ebrbimit.<\/span><\/p>\n

7.4 P\u00ebrtok\u00ebzimi dhe masat mbrojt\u00ebse ndaj rrufes\u00eb dhe mbitensionit elektrik t\u00eb pajisjeve dhe instalimeve sht\u00ebpiake t\u00eb p\u00ebrdoruesit (p\u00ebrve\u00e7 marr\u00ebsit digjital dhe modemit), jan\u00eb pjes\u00eb e instalimeve dhe pajisjeve sht\u00ebpiake t\u00eb p\u00ebrdoruesit dhe p\u00ebr k\u00ebto, KUJTESA NET nuk mban asnj\u00eb p\u00ebrgjegj\u00ebsi n\u00eb t\u00eb gjitha rastet kur ato pajisje dhe instalime nuk jan\u00eb ekzekutuar\/vendosur dhe ky\u00e7ur sipas normave dhe standardeve rajonale. T\u00eb gjitha d\u00ebmet eventuale t\u00eb pajisjeve ose instalimeve t\u00eb p\u00ebrdoruesi, q\u00eb mund t\u00eb shkaktohen ose shkaktohen nga jo korrekt\u00ebsia e k\u00ebtyre masave mbrojt\u00ebse ose mosrespektimi i standardeve dhe normave rajonale, nuk do te kompensohet nga KUJTESA NET dhe t\u00eb gjitha garancionet do t\u00eb jen\u00eb nule. P\u00ebr sigurin\u00eb e p\u00ebrdoruesi dhe t\u00eb pajisjeve sht\u00ebpiake t\u00eb p\u00ebrdoruesi, rekomandohet q\u00eb p\u00ebrdoruesi t\u00eb b\u00ebj\u00eb p\u00ebr tok\u00ebzimin n\u00eb nj\u00eb pik\u00eb t\u00eb p\u00ebrbashk\u00ebt t\u00eb gjitha video dhe audio pajisjeve dhe instalimeve t\u00eb ky\u00e7ura n\u00eb rrjetin kabllor t\u00eb KUJTESA NET.<\/span><\/p>\n

7.5 N\u00eb rast se P\u00ebrdoruesi nuk ndjek rregullat p\u00ebr p\u00ebrdorimin e pajisjeve t\u00eb p\u00ebrcaktuara n\u00eb nenin 8 t\u00eb k\u00ebtyre kushteve, dhe si rezultat i veprimeve t\u00eb tij \/saj marr\u00ebsi digjital apo kartela smart nuk jan\u00eb t\u00eb p\u00ebrdorshme dhe jan\u00eb d\u00ebmtuar, p\u00ebrdoruesi duhet t\u00eb blej\u00eb nj\u00eb marr\u00ebs digjital t\u00eb ri dhe kartel\u00eb smart, sipas \u00e7mimit t\u00eb furnizimit. Lista e aktiviteteve parandaluese e propozuar nga KUJTESA NET p\u00ebr p\u00ebrdoruesin \u00ebsht\u00eb si vijon:<\/span><\/p>\n

N\u00eb koh\u00eb t\u00eb rrufes\u00eb p\u00ebrdoruesin duhet t\u00eb shky\u00e7 pajisjet nga priza elektrike;<\/span><\/p>\n

P\u00ebrdoruesi duhet t\u00eb siguroj\u00eb q\u00eb i t\u00ebr\u00eb rrjeti elektrik n\u00eb sht\u00ebpi ka sistem tok\u00ebzimi me standard prej <5Ohm; <\/span><\/p>\n

P\u00ebrdoruesi k\u00ebshillohet t\u00eb p\u00ebrdor\u00eb\/instaloj\u00eb priza me mbrojtje nga tensioni n\u00eb m\u00ebnyr\u00eb q\u00eb t\u00eb mbroj\u00eb amvis\u00ebrin\u00eb nga rrufet\u00eb dhe tensioni i lart\u00eb elektrik; P\u00ebrdoruesi k\u00ebshillohet t\u00eb p\u00ebrdor\u00eb korrektor t\u00eb tensionit dhe UPS (furnizim i pand\u00ebrprer\u00eb me rrym\u00eb) p\u00ebr t\u00eb mbrojtur amvis\u00ebrin\u00eb nga tensioni i paq\u00ebndruesh\u00ebm dhe nd\u00ebrprerjet e rrym\u00ebs elektrike; Udh\u00ebzime p\u00ebr ky\u00e7je e drejt\u00eb t\u00eb pajisjeve t\u00eb KUJTESA NET: Hapi 1 Shky\u00e7e TV; Hapi 2 Lidh kabllon RF (lidh\u00ebsi i radio frekuenc\u00ebs) n\u00eb STB; Hapi 3 Lidh kabllot e TV (HDMI \u2013 Multimedia Interfejs me Definim t\u00eb lart\u00eb ose RCA fono lidh\u00ebsin); Hapi 4 Ky\u00e7 STB (Marr\u00ebsi digjital ) n\u00eb rrym\u00eb;  Hapi 5 Hap TV dhe STB;<\/span><\/p>\n

7.6 Udh\u00ebzime p\u00ebr shky\u00e7jen e drejt\u00eb t\u00eb pajisjeve: Hapi 1 Mbyll TV dhe STB (Marr\u00ebsi digjital); Hapi 2 Nxjerr kabllon e STB nga rryma; Hapi 3 Nxjerr kabllon RF (lidh\u00ebsi i radio frekuenc\u00ebs) nga STB (Marr\u00ebsi digjital); Hapi 4 Nxjerr kabllon HDMI (HDMI – Multimedia Interfejs me Definim t\u00eb Lart\u00eb).<\/span><\/p>\n


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Neni 8 – Pezullimi dhe anulimi i sh\u00ebrbimeve<\/span><\/b><\/p>\n

8.1 KUJTESA NET pa njoftim paraprak, mund t\u00eb anuloj sh\u00ebrbimet p\u00ebrdoruesit p\u00ebr ndonj\u00eb arsye t\u00eb bazuar, duke p\u00ebrfshir\u00eb, pa limit kur:<\/span><\/p>\n

\u25cf           P\u00ebrdoruesi nuk p\u00ebrmbush obligimet q\u00eb dalin nga marr\u00ebveshja (dhe ve\u00e7an\u00ebrisht obligimet e p\u00ebrdoruesit t\u00eb p\u00ebrcaktuara n\u00eb k\u00ebt\u00eb dokument) ose ndonj\u00eb ligj.<\/span><\/p>\n

\u25cf           P\u00ebrdoruesi i ofron KUJTESA NET informata t\u00eb falsifikuara, t\u00eb pasakta ose mashtruese ose nuk e njofton p\u00ebr ndonj\u00eb ndryshim q\u00eb ngjan, si\u00e7 k\u00ebrkohet n\u00eb p\u00ebrmbajtjen e k\u00ebsaj kontrate.<\/span><\/p>\n


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Neni 9 – Mir\u00ebmbajtja e sh\u00ebrbimit, zgjidhja e ankesave dhe kujdesi ndaj p\u00ebrdoruesve. <\/span><\/b><\/p>\n

9.1 N\u00eb pajtim me kushtet e kontrat\u00ebs KUJTESA NET do t\u00eb ofroj\u00eb mb\u00ebshtetje me an\u00eb t\u00eb telefonit 7 dit\u00eb n\u00eb jav\u00eb 24 or\u00eb n\u00eb dit\u00eb n\u00eb numrin e telefonit pa pages\u00eb 0800 400 40 p\u00ebr \u00e7do klient, e-mail: info@kujtesa.com, zyra e KUJTESA NET NET ku \u00ebsht\u00eb bler\u00eb sh\u00ebrbimi. P\u00ebrdoruesi gjithashtu mund t\u00eb paraqes \u00e7far\u00ebdo k\u00ebrkese apo ankese tjet\u00ebr n\u00eb kontaktet e prezantuara si dhe n\u00eb kanalet tjera zyrtare si web dhe rrjete sociale. <\/span><\/p>\n

9.2 Pas njoftimit t\u00eb defektit, n\u00eb raste se i nj\u00ebjti nuk mund t\u00eb eliminohet n\u00ebp\u00ebrmjet telefonit ose nga distanca n\u00eb sistem, KUJTESA NET brenda 24 or\u00ebve do t\u2019i kthej p\u00ebrgjigje p\u00ebrdoruesit p\u00ebr zgjidhjen e problemit. <\/span><\/p>\n

9.3 KUJTESA NET do t\u00eb llogarit si nd\u00ebrprerje t\u00eb sh\u00ebrbimit automatikisht nd\u00ebrprerjet n\u00eb infrastruktur\u00ebn e vet kurrizore (backbone), por jo edhe nd\u00ebrprerjet q\u00eb ndodhin tek klient\u00ebt selektivisht n\u00eb rast se p\u00ebrdoruesi nuk e ka lajm\u00ebruar defektin te KUJTESA NET.<\/span><\/p>\n

9.4 Duke iu n\u00ebnshtruar parametrave teknike dhe operative, KUJTESA NET do t\u00eb eliminoj\u00eb \u00e7do defekt n\u00eb pajisjet e tij n\u00eb afat kohor sa m\u00eb t\u00eb shkurt\u00ebr t\u00eb mundur.<\/span><\/p>\n

9.5 P\u00ebrdoruesi \u00ebsht\u00eb i detyruar q\u00eb KUJTESA NET ti mund\u00ebsoj\u00eb qasje fizike deri te vendndodhja e pajisjeve, n\u00eb rast t\u00eb pengesave nga pal\u00ebt e treta p\u00ebr tu qasur pajisjeve t\u00eb veta KUJTESA NET nuk e ka p\u00ebr detyr\u00eb q\u00eb t\u00eb negocioj\u00eb me pal\u00ebt e treta. Negociatat me pal\u00ebt e treta duhet t\u2019i b\u00ebj p\u00ebrdoruesi.<\/span><\/p>\n

9.6 Pas marrjes s\u00eb Ankes\u00ebs nga P\u00ebrdoruesi, KUJTESA NET do t\u00eb njoftoj P\u00ebrdoruesin p\u00ebr pranimin e ankes\u00ebs s\u00eb tij\/saj. Gjithashtu do ta njoftoj edhe p\u00ebr afatin kohor prej pes\u00ebmb\u00ebdhjet\u00eb (15) dit\u00ebsh q\u00eb i nevojitet KUJTESA NET p\u00ebr t\u00eb b\u00ebr\u00eb shqyrtimin e ankes\u00ebs s\u00eb P\u00ebrdoruesit dhe p\u00ebr t\u2019i kthyer p\u00ebrgjigje, n\u00eb p\u00ebrputhje me Nenin 30, paragrafi 4, pikat 1 dhe 2 t\u00eb Rregullores s\u00eb ARKEP Nr.61, me num\u00ebr protokoli 005\/B\/24 p\u00ebr Kontratat, Transparenc\u00ebn, Publikimin e Informatave dhe Masave Tjera Mbrojt\u00ebse p\u00ebr P\u00ebrdoruesit Fundor\u00eb t\u00eb Sh\u00ebrbimeve t\u00eb Komunikimeve Elektronike.<\/span><\/p>\n

9.7 P\u00ebrdoruesi duhet t\u00eb paraqes k\u00ebrkes\u00eb p\u00ebr kompensim n\u00eb afat prej 30 dit\u00ebve nga dita e njoftimit ose paraqitjes s\u00eb problemit. <\/span><\/p>\n

9.8 N\u00eb raste t\u00eb nd\u00ebrprerjes s\u00eb sh\u00ebrbimeve p\u00ebr <\/span>p\u00ebr t\u00eb pakt\u00ebn dymb\u00ebdhjet\u00eb (12) or\u00eb, at\u00ebher\u00eb KUJTESA NET duhet t\u00eb kompensoj\u00eb p\u00ebrdoruesin fundor me nj\u00ebzet e kat\u00ebr (24) or\u00eb sh\u00ebrbim p\u00ebr \u00e7do periudh\u00eb prej dymb\u00ebdhjet\u00eb (12) or\u00ebsh t\u00eb humbur. Kompensimi mund t\u00eb b\u00ebhet n\u00eb form\u00ebn e rimbursimit apo duke zgjatur vlefshm\u00ebrin\u00eb n\u00eb var\u00ebsi t\u00eb llojit t\u00eb sh\u00ebrbimit ose pakos. Ofruesi i sh\u00ebrbimit megjithat\u00eb nuk \u00ebsht\u00eb i detyruar p\u00ebr kompensim, n\u00ebse nd\u00ebrprerja \u00ebsht\u00eb shkaktuar nga forcat madhore dhe \u00ebsht\u00eb jasht\u00eb kontrollit t\u00eb tij, at\u00ebher\u00eb KUJTESA NET p\u00ebr \u00e7do dit\u00eb do t\u00eb kompensoj 2 dit\u00eb p\u00ebrdoruesin, kompensimi mund t\u00eb b\u00ebhet n\u00eb form\u00eb zgjatjes s\u00eb validitetit var\u00ebsisht nga sh\u00ebrbimi apo pakos. <\/span><\/p>\n

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Neni 10 – Bartja e t\u00eb drejtave dhe obligimeve dhe kufizimi i p\u00ebrgjegj\u00ebsis\u00eb<\/span><\/b><\/p>\n

10.1 P\u00ebrdoruesi nuk ka t\u00eb drejt\u00eb t\u00eb bart\u00eb t\u00eb drejtat dhe obligimet q\u00eb lindin nga kjo marr\u00ebveshje tek pal\u00ebt e treta, pa miratimin paraprak me shkrim t\u00eb KUJTESA NET.<\/span><\/p>\n

10.2 KUJTESA NET rezervon t\u00eb drejt\u00ebn t\u00eb bart t\u00eb drejtat dhe obligimet q\u00eb lindin nga kjo marr\u00ebveshje tek pasuesi ligjor i tij.<\/span><\/p>\n

10.3 Konform dispozitave ligjore n\u00eb fuqi, KUJTESA NET nuk mban p\u00ebrgjegj\u00ebsi p\u00ebr ndonj\u00eb l\u00ebndim, humbje ose d\u00ebmtim, q\u00eb rezulton n\u00eb m\u00ebnyr\u00eb direkte nga p\u00ebrdorimi i sh\u00ebrbimeve apo produkteve t\u00eb KUJTESA NET nga p\u00ebrdoruesi ose nga paaft\u00ebsia e p\u00ebrdoruesit t\u00eb p\u00ebrdor sh\u00ebrbimet e KUJTESA NET nuk \u00ebsht\u00eb p\u00ebrgjegj\u00ebs p\u00ebr ndonj\u00eb sh\u00ebrbim apo produkt q\u00eb \u00ebsht\u00eb shitur nga ndonj\u00eb agjent tregtar i paautorizuar apo pal\u00eb e trete e paautorizuar.<\/span><\/p>\n


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Neni 11 – Mbrojtja e t\u00eb dh\u00ebnave, privat\u00ebsia e p\u00ebrdoruesve bashk\u00ebpunimi me organet e rendit  <\/span><\/b><\/p>\n

11.1 KUJTESA NET n\u00eb p\u00ebrputhje t\u00eb plot\u00eb me ligjin p\u00ebr mbrojtjen e t\u00eb dh\u00ebnave personale 03\/L-172, p\u00ebr implementimin e kontrat\u00ebs p\u00ebrpunon te dh\u00ebnat personale t\u00eb p\u00ebrdoruesve t\u00eb sh\u00ebrbimeve t\u00eb saj t\u00eb komunikimeve elektronike, q\u00eb p\u00ebrfshijn\u00eb em\u00ebr, mbiem\u00ebr, num\u00ebr personal, adres\u00eb, num\u00ebr telefoni fiks, num\u00ebr mobil, e-mail adres\u00eb. <\/span><\/p>\n

11.2 P\u00ebrdoruesi mban\u00eb p\u00ebrgjegj\u00ebsi t\u00eb plot\u00eb p\u00ebr informacioni apo p\u00ebrmbajtjen e t\u00eb dh\u00ebnave t\u00eb cilat i transmeton apo i bart\u00eb tek personat e tret\u00eb n\u00ebp\u00ebrmjet rrjetit t\u00eb internetit t\u00eb KUJTESA NET, andaj KUJTESA NET nuk mban\u00eb kurrfar\u00eb p\u00ebrgjegj\u00ebsie p\u00ebr k\u00ebt\u00eb p\u00ebrmbajtje, si dhe as t\u00eb dh\u00ebnat t\u00eb cilat p\u00ebrdoruesi i pranon nga pal\u00ebt e treta n\u00ebp\u00ebrmjet rrjetit t\u00eb KUJTESA NET, k\u00ebshtu q\u00eb KUJTESA NET do t\u00eb bashk\u00ebpunoj me organet e rendit p\u00ebr k\u00ebrkesat q\u00eb k\u00ebto organe do t\u00eb ken\u00eb lidhur me sh\u00ebrbimin n\u00eb fjal\u00eb q\u00eb i p\u00ebrdor p\u00ebrdoruesi. <\/span><\/p>\n


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Neni 12 – Forca madhore <\/span><\/b><\/p>\n

12.1 Asnj\u00ebra pal\u00eb nuk \u00ebsht\u00eb p\u00ebrgjegj\u00ebse p\u00ebr d\u00ebshtimin e p\u00ebrmbushjes s\u00eb obligimeve t\u00eb shkaktuara nga ose q\u00eb rezulton nga forca madhore q\u00eb p\u00ebrfshin ngjarjet q\u00eb jan\u00eb t\u00eb paparashikueshme, t\u00eb papritura, t\u00eb pa rezistueshme dhe p\u00ebrtej kontrollit t\u00eb pal\u00ebve si\u00e7 \u00ebsht\u00eb motit i ashp\u00ebr dhe ekstrem, p\u00ebrmbytjet, rr\u00ebshqitjet e dheut, t\u00ebrmeti, stuhi, vet\u00ebtimat, zjarret, akte terrorizmi, luft\u00eb, trazira, eksplodime, sabotazhet, grev\u00eb ose protesta t\u00eb pun\u00ebtor\u00ebve, shpron\u00ebsim nga ana e qeveris\u00eb, s\u00ebmundjet ngjit\u00ebse (pandemit), shpallje e gjendjes s\u00eb jasht\u00ebzakonshme ose akte t\u00eb tjera apo ndonj\u00eb ndodhi q\u00eb \u00ebsht\u00eb jasht\u00eb kontrollit t\u00eb arsyesh\u00ebm t\u00eb pal\u00ebs p\u00ebrkat\u00ebse, KUJTESA NET nuk \u00ebsht\u00eb p\u00ebrgjegj\u00ebs p\u00ebr d\u00ebshtimin e p\u00ebrmbushjes s\u00eb obligimeve n\u00eb raste t\u00eb : refuzimi apo vonese nga pala e tret\u00eb p\u00ebr furnizimin e KUJTESA NET me sh\u00ebrbime t\u00eb telekomunikimit dhe n\u00eb rat\u00eb kur nuk ka sh\u00ebrbime alternative tjet\u00ebr n\u00eb dispozicion me \u00e7mim t\u00eb arsyesh\u00ebm ose KUJTESA NET \u00ebsht\u00eb penguar nga kufizimi i natyr\u00ebs ligjore p\u00ebr ofrimin e sh\u00ebrbimit t\u00eb caktuar.<\/span><\/p>\n


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Neni 13\u2013 Ligji n\u00eb fuqi dhe zgjidhja e mosmarr\u00ebveshjes<\/span><\/b><\/p>\n

13.1 Pal\u00ebt pajtohen q\u00eb t\u00eb gjitha \u00e7\u00ebshtjet n\u00eb lidhje me k\u00ebt\u00eb kontrat\u00eb ti zgjidhin me dialog, kjo kontrat\u00eb do t\u00eb udh\u00ebhiqet dhe interpretohet n\u00eb pajtim me ligjet e aplikueshme n\u00eb Kosov\u00eb. <\/span><\/p>\n

13.2 T\u00eb gjitha ankesat t\u00eb dor\u00ebzohen ne nj\u00ebr\u00ebn nga pikat e KUJTESA NET dhe p\u00ebrgjigja do ti ipet brenda 15 dit\u00ebve nga data e pranimit. <\/span><\/p>\n

13.3 N\u00eb rast se pal\u00ebt nuk mund ti zgjidhin mosmarr\u00ebveshjet at\u00ebher\u00eb mund t\u00eb iniciojn\u00eb procedur\u00eb p\u00ebr zgjidhjen e mosmarr\u00ebveshjes, p\u00ebrfshir\u00eb parashtrimin e ankes\u00ebs n\u00eb pajtim me procedurat dhe rregullat e zgjidhjes se mosmarr\u00ebveshjes, t\u00eb parapar\u00eb ne nenin 84 t\u00eb ligjit p\u00ebr komunikime elektronike Nr.04\/L-109.<\/span><\/p>\n


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Neni 14 \u2013 Dispozitat p\u00ebrfundimtare<\/span><\/b><\/p>\n

14.1 Kjo Marr\u00ebveshje n\u00eb t\u00ebr\u00ebsi i z\u00ebvend\u00ebson t\u00eb gjitha marr\u00ebveshjet e m\u00ebparshme n\u00eb mes t\u00eb pal\u00ebve n\u00ebnshkruese dhe p\u00ebrb\u00ebn marr\u00ebveshjen n\u00eb t\u00ebr\u00ebsi n\u00eb lidhje me objektin e saj dhe nuk do t\u00eb ndryshohet ose p\u00ebrmir\u00ebsohet, p\u00ebrve\u00e7 se me shkrim dhe n\u00ebnshkruar nga p\u00ebrfaq\u00ebsuesit e autorizuar nga t\u00eb dy pal\u00ebt. N\u00eb rast se ndonj\u00eb dispozit\u00eb n\u00eb marr\u00ebveshje \u00ebsht\u00eb e paligjshme ose e pa zbatueshme do t\u00eb largohet nga marr\u00ebveshja, dispozitat e mbetura do t\u00eb mbesin n\u00eb fuqi, ashtu q\u00eb KUJTESA NET me koh\u00eb do plot\u00ebsoj me dispozita t\u00eb reja. <\/span><\/p>\n

14.2 P\u00ebrdoruesi pas negocimit, analizimit dhe leximit t\u00eb kontrat\u00ebs, n\u00eb vullnetin e tij\/saj t\u00eb lire dhe pa v\u00ebrejtje n\u00eb ndryshimin e p\u00ebrmbajtjes s\u00eb kushteve t\u00eb k\u00ebsaj kontrate, u pajtua n\u00eb b\u00ebj n\u00ebnshkrimit e saj. <\/span><\/p>\n

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 <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Kushtet e p\u00ebrgjithshme t\u00eb ofrimit t\u00eb sh\u00ebrbimeve a.      Kjo kontrat\u00eb \u00ebsht\u00eb hartuar n\u00eb p\u00ebrputhje t\u00eb plot\u00eb me Rregulloren e ARKEP Nr.61, me num\u00ebr protokoli 005\/B\/24 p\u00ebr Kontratat, Transparenc\u00ebn, Publikimin e Informatave dhe Masave Tjera Mbrojt\u00ebse p\u00ebr P\u00ebrdoruesit Fundor\u00eb t\u00eb Sh\u00ebrbimeve t\u00eb Komunikimeve Elektronike. b.      Kjo kontrat\u00eb hyn n\u00eb fuqi n\u00eb dit\u00ebn e n\u00ebnshkrimit t\u00eb saj […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-24727","page","type-page","status-publish","hentry","without-image"],"acf":[],"yoast_head":"\nKushtet e ve\u00e7anta dhe t\u00eb p\u00ebrgjithshme t\u00eb p\u00ebrdorimit t\u00eb sh\u00ebrbimeve - 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